Privacy Policy

Privacy Policy

Driving Innovation, Empowering Businesses Worldwide

At ABC Company, we are more than just a service provider—we're your trusted partner in engineering success. With decades of experience and a commitment to excellence, we deliver tailored solutions that help businesses, from startups to global enterprises, achieve their goals.

Privacy Policy

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using the website www.smeexclusive.com (hereinafter referred to as the "Website") or mobile application (SME Exclusive), you agree to the terms outlined in this Privacy Policy. If you do not agree, you must discontinue the use of the Website and mobile application immediately.

SME Exclusive (hereinafter referred to as the "Company") is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, disclose, transfer, and store your information.

1Scope of this Privacy Policy

This Privacy Policy applies to the Company's Website, mobile applications, and related services accessible through smartphones or any other electronic communication device. If you access third-party websites or applications via links provided on our Website, those platforms are governed by their own privacy policies. This policy covers how we collect, use, process, and protect your personal data when you use our services or interact with our digital platforms.

2Information We Collect

We may collect and process the following types of information:

2.1. Information You Provide to Us:

  • Personal information such as name, email address, phone number, and business details provided when filling out forms on our Website and Mobile Apps.
  • Information shared when corresponding with us via email, chat, or other communication channels.
  • Details submitted when registering an account, subscribing to our services, purchasing products, or participating in surveys, promotions, or contests.
  • Financial information, such as payment details, when you make a purchase or subscribe to our services.
  • Content you provide when posting comments, reviews, or feedback on our platforms.

2.2. Information We Collect Automatically:

When you visit our Website or use our mobile applications, we may collect the following information:

  • Device Information: Details about the device you use, such as unique device identifiers, operating system, browser type, and mobile network information.
  • Log Data: Information that your browser or device automatically sends whenever you visit our Website or use our applications, including your IP address, browser type and settings, access times, pages viewed, and referring website addresses.
  • Location Data: With your consent, we may collect precise or approximate location data from your device.
  • Usage Information: Details about how you use our services, including the features you access, the time spent on our platforms, and your interaction patterns.

2.3. Information from Third Parties:

We may receive information about you from third-party sources, including but not limited to:

  • Business partners or affiliates who provide services to you or us.
  • Social media platforms when you interact with our content or connect your social media accounts to our services.
  • Public databases, credit bureaus, and identity verification services.
  • Marketing and analytics providers who help us understand our audience and improve our services.

3Use of Information

The Company may use the collected information for the following purposes:

  • To provide, maintain, and improve our products and services.
  • To process transactions, manage your account, and fulfill your requests.
  • To communicate with you regarding your orders, inquiries, or customer service requests.
  • To send you important notices, updates, security alerts, and support messages.
  • To personalize your experience and deliver content and product offerings relevant to your interests.
  • To conduct research and analysis to better understand how users access and use our services.
  • To develop new products, services, features, and functionality.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • To comply with legal obligations and enforce our terms and policies.
  • To send promotional communications, such as newsletters, special offers, or information about new products and services (with your consent where required by law).

4Sharing of Information

The Company does not sell or rent your personally identifiable information to third parties. However, we may share your information with:

4.1. Third-Party Service Providers:

We may engage third-party service providers to perform functions on our behalf, such as:

  • Payment processing and financial transaction handling.
  • Order fulfillment, delivery, and logistics services.
  • Data analysis, research, and marketing assistance.
  • Website or mobile application operation, maintenance, and hosting.
  • Customer support and communication services.
  • IT and security services to help us prevent fraud and maintain the security of our platforms.

4.2. Business Affiliates:

We may share your information with our affiliates and subsidiaries for mutual business purposes, including joint marketing initiatives, customer support, and service delivery. These entities are bound by the same privacy standards when handling your data.

4.3. Legal Compliance:

We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, and safety of the Company, our users, or the public.

4.4. Business Transfers:

If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

5Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage.
  • Regular security assessments and vulnerability testing of our systems.
  • Access controls and authentication procedures for our staff and systems.
  • Employee training on data protection and security practices.
  • Physical security measures at our facilities.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials associated with our services.

6Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access: You have the right to request copies of your personal information that we hold.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Erasure: You have the right to request that we delete your personal data, subject to certain conditions and legal obligations.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Data Portability: You may have the right to request that we transfer the data we have collected to another organization or directly to you.
  • Objection: You have the right to object to our processing of your personal data in certain circumstances.
  • Withdraw Consent: Where we process data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

7Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience on our Website. These technologies help us:

  • Remember your preferences and settings.
  • Understand how you interact with our Website and services.
  • Analyze and improve our Website performance.
  • Personalize content and advertisements.
  • Provide social media features.
  • Protect against fraudulent activity.

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our Website. They enable core functionality such as security, network management, and account access.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
  • Functionality Cookies: Used to recognize you when you return to our Website, enabling us to personalize content and remember your preferences.
  • Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

You can control or disable cookies through your browser settings. However, if you disable certain cookies, you may not be able to access all features of our Website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide services to you.
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them).
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations).

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

9Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child, please contact us.

10International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including when transferred to third parties.

11Changes to this Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. We will indicate at the top of the Privacy Policy when it was most recently updated. Your continued use of the Website after any modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

SME Exclusive

Address: 104, First Floor, Spandhana Vimala Elite 605, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Phone: +91-6203597709

Website: www.kenshilabs.com

Email: info@kenshilabs.com